SECRET TO SUCCESS – PEOPLE ARE OUR GREATEST ASSET

PEOPLE ARE OUR GREATEST ASSETS – SECRET TO LEADERSHIP

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Photo by Riccardo Annandale on Unsplash

People Are Our Greatest Assets

By Craig Johns

There is nothing more beautiful than teaching and coaching people. The immense pride and enjoyment you get out of seeing someone grow is supported by the benefits you receive by teaching and coaching. You learn more about yourself, you tend to reflect on your own habits and routines, and you provide an opportunity to learn new ways of doing things.

“People learn the most when teaching others.”

PETER DRUCKER

As a CEO or leader you have a huge responsibility to not only prepare your people for their work, but also prepare them for life. More than just teaching skills, you have an obligation to teach them to find and understand their purpose. Once people understand their purpose, you then have to work with them to connect it with the purpose of the company and the work they are completing.

People Are Our Greatest Assets

People are the only sustainable thing in an organization or a team. The New Zealand All Black Rugby Team’s win-rate over the last 100 years is over 75 per cent. It’s a phenomenal record, and an achievement matched by no other elite team, in any code, around the globe. However, in 2004 the All Blacks weren’t in a great place with team culture issues, low morale, disjointed purpose and declining performance.

“Better people make better All Blacks – but they also make better doctors and lawyers, bankers and businessmen, fathers, brothers, and friends.”

JAMES KERR

The team management and senior players came together and decided that they needed a fresh culture, where individual character and personal leadership were emphasized. They developed a new mantra, ‘Better People Make Better All Blacks’. This resulted in a remarkable turnaround with the team achieving a win-rate of just over 90%, and two Rugby World Cup’s, since 2004. They literally ‘swept the sheds’ and turned the focus to ‘leaving the jersey in a better place’.

There is nothing more rewarding than teaching people to become better than ourselves. Many CEO’s and leaders are afraid of the people they work with becoming better skilled, better leaders and better people than they are. It’s all about ego, and they need to realize that way of thinking is hindering the progress of both the company and themselves. As a CEO and leader, you need to learn how to create a mindset where you are proud of people growing above you, rather than being afraid of it.

“Understanding this responsibility creates a compelling sense of higher purpose. It’s a good lesson for us all: if we play a bigger game, we play a more effective game.”

JAMES KERR

When people are buying a product, they are looking for an emotional connection, rather than a material connection. Your people are at the heart of creating the emotional connection the buyers crave. It is important that you create an environment where your people are passionate about selling an experience, a new way of doing something, a feeling or a dream. As they say, ‘people sell, not products’.

People Are Our Greatest Assets

People are more interested in the ‘why you are doing’ rather than ‘what you are doing’ when it comes to joining your community, purchasing a product or doing a deal with you. Why did the company begin, why does it act and interact in the way it does, and why do your people turn up every day? Your people need to be aligned in the collective purpose of the company, be passionate about the purpose, and live and breathe it every day.

“Give a man a fish; feed him for a day.
Teach a man to fish; feed him for a lifetime.”

LAO TZU

Enjoyment and happiness are the number one retention tools in the world. For people to enjoy their work and be happy in the workplace, they need positive relationships, purposeful work, opportunities to learn and grow, and have some ‘skin in the game’. Forget a tunnel-vision focus on the bottom line and profit aligned productivity, and begin focusing on creating an enjoyable and happy place, that people love turning up to every day.

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Appreciation and recognition drive the human spirit. Confidence and self-esteem are some of the most vulnerable human characteristics. We often look for the negative things, those that aren’t going right and focus on them, rather than emphasizing the great things people are doing. If you are always focusing on the negative aspects of your companies or peoples work, you are not going to develop trust and the loyalty of your people.

“Tell me and I forget,
teach me and I will remember,
involve me and I will learn.”

BENJAMIN FRANKLIN

Look at ways you can reward and recognize the efforts of your people, more often. This helps to build confidence and self-esteem, especially if you can create an environment where people feel appreciated for their work, while also learning how to improve in areas that need attention. Remember, without confidence it is impossible for people to perform at their best. Just watch a tennis tournament.

Your people are your greatest asset. Take the time to communicate with your people, listen to them, and ask questions that improve their understanding, and bring them closer to the purpose of the company and what they want to achieve in life. Find ways to reflect on how you interact with your people and seek new ways to communicate more effectively. You have a great responsibility!

“If you think in terms of a year, plant a seed;
If in terms of ten years, plant trees;
If in terms of 100 years, teach the people.”

CONFUSCIOUS

Remember, people are our greatest assets.

READ MORE ARTICLES

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Have We Got The Hiring Process Totally Wrong? Link
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It’s Your Story Link
Be A Rookie Link

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Rip the band aid off

Rip The Band Aid Off

By Craig Johns

It’s time that you rip the band aid off. When dealing with an issue or a crisis, we see so many people trying to fix the obvious on the surface, rather than digging deeper to see what is the actual root cause.

Symptoms stand out like a sore thumb, like a runny nose when we have the flu. But the real questions, that are hardly ever asked, should be what were the underlying factors that led our immune system to be susceptible to the flu and why weren’t we more proactive in preventing these factors?

NRG Band-aid 13072018

This is no different to the workplace, where issues and crisis’s are all preventable with effective strategies, planning and systems to monitor our projects, people, competitors and performance.

In saying that, it is impossible to prevent every issue and crisis, therefore we need to have really good systems to ensure that we fix the problem right the first time.

When dealing with an issue, people find it much easier to apply a band-aid and give a little bit of tender loving care, rather than spending some extra time to understand why it actually happened, ask the tough questions and identify whether it can be prevented in the future.

Why are humans prone to the ‘path of least resistance’?

Why are we so susceptible to the easy way out or way of doing things?

I find it really frustrated when I hear ‘let’s put that decision or project on hold until we have more time, more money, the perfect design or most frustratingly, a new hire arrives’.

Hesitation is the difference between winning and losing in most sports, and it is exactly the same in business. If you wait, someone else will get to the market first and therefore be in the prime position to control the market, or more importantly you risk becoming irrelevant.

Solutions can sometimes be the most simple and obvious that are right there in front of us, whereas other times there is no clarity or even a potential path to get us started.

As leaders we need to be able to step back and take a birds eye perspective, then firstly, allow our teams the space to see the obvious (if the root cause and solution are right there in front of us) and secondly, dig deeper until they can get to the bottom of their nagging pain in the butt.

People have a habit of dancing around the tough questions, as though they are afraid to offend someone or unravel a large mistake they or the team may have caused.

How can you create an environment where your team is encouraged to ask the right questions?

It is commonplace for issues to be lingering in the workplace, partnership and with our products or services.

Why is it so hard to put your pride, integrity, record and relationships on the line and front the big elephant in the room?

Nine times out of ten it comes down to ‘trust’. One hundred present of time, the level of trust is a direct result of the environment established by the leader.

Trust, that our team feel they are allowed to make mistakes and learn from them, and that people can ask the right questions when they don’t understand, believe there might be a better way or there are some barriers preventing a greater performance.

Let’s ‘rip the band-aid off’ and create an environment of learning, growth and most importantly trust in our teams

READ MORE ARTICLES

It’s All About Trust Link
Have We Got The Hiring Process Totally Wrong? Link
Are You Leading A High Performing Culture? Link
Are Leaders Born? Link
It’s Your Story Link
Be A Rookie Link

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Are You Seeing The big Picture Craig Johns

ARE YOU SEEING THE BIG PICTURE?

Do you know what helps you navigate the clutter, complexity and commotion on a daily basis that allows you to take a birds eye view and see the big picture?

It is a challenge when you have your head down, in the zone and focused on the task at hand to understand where you are at and even sometimes to clarify what the big picture really is. The big picture is about:

  • Knowing not just how and what to do, but knowing why
  • Viewing the whole and not just its parts
  • Seeing a vision, a sense of the bigger picture
  • Having the ability to see significance in work, beyond the obvious
  • Understanding that a legacy will live on, whether in the bricks and morter or in the impact made on other people

You have to know what naturally helps you to clear the mind and find the space to step outside your body and mind so you can focus on what is really important. For me, it is going for a long ride by myself or running on a trail. I find it’s my form of meditation and reality check.

Some people find travel helps them to find a clearer perspective, as 10,000 feet up provides a pretty good birds eye view of situations. Another common time is when listening to podcasts that challenge our ways of thinking, leadership strategies or are industry related.

Sometimes we find it difficult to see the big picture by ourselves. You may find it easier through conversations with a friend, colleague or even a group of like-minded people in a “circle of trust’ monthly catch-up over a coffee.

When it comes to financial analysis, you may find manually writing out your budget or financial reviews with pen and paper allows you think of the numbers in a different way than on a computer screen where formulas are producing numbers for you.

A lot of people will work continuously without breaks during a day. Research shows that our ability to perform tasks diminishes after approximately 90minutes of concerted effort and focus. It is important to take a 5-15min break every 90minutes allowing your mind a chance to recharge and your body a chance to move around rather than sitting in one place.

Going long periods of time without a break may also result in you heading down a rabbit hole of time-consuming focus on the unimportant things, without realizing you are on a path of less value.

Organising a dedicated brainstorm or review session with team members of what you are currently doing and where you can go, while ensuring that everything is aligned to the overall mission, strategies and goals is crucial. You will find it invaluable as not only does it provide a big picture check for you, but it also enables the team to develop greater cohesion in what the big picture looks like to everyone.

I have witnessed a few people using apps, such as rescue time, to monitor and track their use of time. It allows them to see how much time is spent on each daily activity and most importantly on the tasks that are making forward progress.

We are often caught up in our own assumptions, ways of thinking and complexity. Try challenge some of your assumptions to see what would happen if you removed one or more of them. Remember complexity is the enemy, so sometimes the most simple and obvious thing maybe blurred or hidden from our ability to see the big picture.

Identify whether you team have a connection to the big picture. Share the big picture regularly by providing the details first and then the context later. Ask them what they see and make sure that you connect the big picture to their work. Most importantly connect the big picture to meaning as people want to know that their working has a purpose.

Make sure that you include the activities that allow you to see clarity from a big picture point-of-view, in your daily or weekly routines. It is crucial that you are on the right road and haven’t taken the wrong left turn. To take it to the next level, it is even more valuable to ensure that you have time following your big picture activities, to find time to analyse and translate your insights into specific actions.

Life is all about choice. We may feel we are snowed under, constrained by deadlines and under the pump from either your boss or a client, but remember you are the one in control. Prioritise what is important, what you need to gain clarity and disregard the meaningless activities that halt your progress. What you do is only as good as the clarity of your big picture.

READ MORE ARTICLES

It’s All About Trust Link
Have We Got The Hiring Process Totally Wrong? Link
Are You Leading A High Performing Culture? Link
Are Leaders Born? Link
It’s Your Story Link
Be A Rookie Link

LEARN MORE

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active CEO CORPORATE
active CEO PODCAST
Craig Johns SPEAKER
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