Trust Craig Johns It Is All About Trust

It Is All About Trust

An article in the New Zealand Herald (Donaldson, 2018) brought up a great discussion between ‘Command and Control’ versus ‘Self-Determination Theory’ in sport. It raised some great questions that relate to both the business world as well as the coach-athlete relationship. Has the traditional ‘hierarchical’ systems, which lead to command and control, become outdated or is there still a place for this type of leadership behaviour?

Let’s take a look at what the central currency to any community or relationship is. Trust is essential to any relationship and is, according to Mayer et al., made up of three key elements: ability; benevolence; integrity.

Ability is built on the skills, competencies and characteristics that enable a person to perform tasks in a specific domain. As a relationship is building those involved will be ascertaining whether the other party can do what they say, have a track record of performance in that particular area and is their any evidence supporting their claim to competency. It is usually situation specific as we cannot be highly skilled in everything we do.

Benevolence is based on the foundation of how much do they actually care about the relationship versus aspects such as money, power or self-fulfilment. Early in the relationship you are trying to understand each others situation, how much do you want to help each other and are the actions being taken beneficial for each other.

Integrity refers to our acceptance of a set of principles and whether they are being adhered to. Are the actions taken from and adhered to against a set of principles? We want to know whether they will guide or motivate our performance, are we accepting of each others performance principles, and do both sets of principles align or can they coexist.

I would also add a fourth dimension to trust, and that is enjoyment. Enjoyment is the number one retention factor for any type of community or relationship. It helps to love what you are doing and have fun why you are doing it. If the environment is enjoyable, then you are more likely to stay connected.

Command and control is based on an aggressive, micro-managing and dictatorial approach, which sometimes maybe referred to as ‘it is my way or the highway’ approach. It is a common approach that leaders fall into when the pressure for success in business or sport is enormous and a win-at-all-costs mentality is allowed to fester. In certain circumstances this mentality may result in bullying behaviours and a ‘culture of fear’, which are not appropriate our society.

We are seeing the command and control hierarchial approach being replaced in the work place and on the sports fields over time, but there are still many instances of this type of behaviour occurring in society. As people’s awareness, rights, confidence in ability to speak up and community acceptance that you should bring issues to the forefront, acts of bullying are being raised and stamped out. However it is still prevalent in politics, sport and the workplace.

Over the past two decades or so, we have started to see leaders evolve their approach as they understand that their are more effective ways to reach higher levels of performance and productivity. The Self-Determination Theory provides a great platform to understand how we can perform at our best and bring out the best in the people we work with.

Self-Determination Theory is built on 3 core elements; autonomy; relatedness; and competence.

Autonomy is feeling you have a choice, that what you’re doing is of your own volition. Relatedness is to care for and be cared about by others, to feel you are contributing to something greater than yourself, to have your values align with the goals of the team or programme. Competence is about skill levels but athletes also need to feel they are learning and growing, not just reaching a set level.” (Donaldson, 2018)

If we are building a high performance environment, we need to allow our people to feel valued, be able to speak, have a sense of purpose and be true to themselves. We need to provide an environment where people feel highly motivated, feel like they belong and are happy, which the components of the Self-Determination Theory provides.

To build a feeling of autonomy in our people and ensure they are highly motivated and engaged, it is important that we reduce and refrain from approaches that involve dictating, incentivizing and applying heigh levels of pressure. We need to trust the abilities of our people and work on alleviating the fear inside our heads that we won’t achieve the desired results.

One of the most powerful skills a leader can possess is listening. To bring out the best in people, they need to have a voice and be involved in a collaborative way. That doesn’t mean as leaders that we can’t make the tough decisions, it eludes to ensuring that the feelings, values and thoughts of our people are taken into consideration to ensure they are closely aligned to the goals.

HOW MUCH TRUST DO YOU HAVE WITH YOUR PEOPLE?

RESOURCES

Donaldson. M. (2018). New Zealand Sport Model ‘Outdated’. New Zealand Herald, 24 June 2018. link

Roger C. Mayer, James H Davis, and F. David Schoorman (1995). An Integrative Model of Organizational Trust. The Academy of Management Review, 20 (3), July 1995, 709-734.

4 WAYS TO IMPROVE YOUR PRODUCTIVITY Craig Johns

4 WAYS TO IMPROVE YOUR PRODUCTIVITY

FUTURE 8 – 2X2X2X2

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4 Ways To Improve Your Productivity. You are what you repeatedly do and what you repeatedly do ultimately forms the person you are. It defines the things you believe in, your personality and the way you move.

Every day we make small decisions and perform actions that form habits. Our life is the sum of our habits and research by Duke University has shown that 40% of our behaviours every given day are a result of them.

Habits are formed through a simple neurological loop pattern of a cue, routine and a reward, as discovered by MIT researchers. The cue is a result of a trigger that initiates the behaviour. The routine is the action you take and the behaviour that is formed. The reward is the benefit you gain from performing the behaviour.

“Success is the sum of small parts, repeated day in and day out.”

ROBERT COLLIER

It is vitally important to use your positive habits to be in the NOW and focus on what you are currently doing. However it is more important that you develop new habits, by planting new seeds, to ensure that you are continuing to GROW every single day.

We have developed a formula that is based on growth habits that allow you to improve your well being, expand your knowledge, build your networks and make a difference to people. The Future 8 daily formula involves performing a minimum of 2 actions of the following four areas each day:

  • 2x CONNECT – contact someone new or reconnect an old acquaintance
  • 2x ENERGY – action something that supports your health and fitness.
  • 2x PERFORMANCE – learn something new
  • 2x SHARE – pay it forward by sharing your knowledge, thoughts and wisdom

CONNECT (2X)

It is important to build your network and work on your relationships. Pick up the phone, send a text or write an email to someone you would like to connect with, whether it is to enhance your knowledge, skills and understanding or to speak with a prospective consumer. We quite often forget that it is important to put time and energy into those who are already consumers or friends of your network. Reconnecting with those who already have a connection with you leads to retention, which is the best form of growth. Who are you going to call today?

ENERGY (2X)

When we get busy, we become tired and start craving unhealthy options. These options might be fast food, no rest breaks during the day, deciding to put off that run or going to bed late. Your mind and body require energy to be exerted and rest to recover for it to perform at its optimum each day. It doesn’t matter whether it is productivity in the workplace, you have a personal fitness goal you are aiming for or a relationship, you want to be able to perform at your best. Start the day with a 30min run or gym session, go for a walk through the park at lunch, have a bowl of fruit, take the time to play with your children before dinner or do a 15min meditation session at morning tea are all ways to recharge and allow both your body and mind to perform brilliance. What will you do to energise your day?

PERFORMANCE (2X)

For you to continually grow you need to add some water each day. It is very common for most successful people to read every day. Bill Gates reads a new book each week, Oprah Winfrey started the Oprah’s Book Club, Mark Cuban reads three hours a day and many successful people now tune into podcasts each day as a way of learning while resting the eyes. Pick a new topic to learn something new each day. Try reading an article, listening to a podcast, discussing with a colleague, or watching a video on something that either improves your work performance, healthy lifestyle or broadens your intellectual horizons. What will you learn today that you didn’t know yesterday?

SHARE (2X)

The more you give, the more you get. Focusing on helping someone else first will mean you gain more in the long-term. Planting a seed in someone else is more powerful than watering our own seeds. Write a blog post, share an article on your LinkedIn page, call someone who would learn from your wisdom or talk to a stranger on a plane. What is even more powerful than sharing your knowledge, thoughts and wisdom, is to make them laugh and smile while you do it. Make it fun and enjoyable and they are more likely to remember and learn from their interaction from you. Who will you share your knowledge, thoughts and wisdom with today?

It is as easy as starting the day as you would like to finish it. To begin with it is really useful to write down the 2x2x2x2 15min before you go home from work each day to ensure that you have checked everything off. If not, you still have time to complete the day in style.

FUTURE 8 Formula – 2x2x2x2

  • Who are the 2 people you are going to call today?
  • What are the 2 things you will do to energise your day?
  • What are the 2 things you will learn today?
  • What are the ways you will share your knowledge, thoughts & wisdom with today?

Start contacting, actioning, learning and sharing two thing each day and you will be surprised at how much your performance and productivity improves.

FUTURE 8 YOURSELF TODAY!

2x2x2x2

READ MORE ARTICLES

Have We Got The Hiring Process Totally Wrong? Link
Are You Leading A High Performing Culture? Link
Are Leaders Born? Link
It’s Your Story Link
Be A Rookie Link
Why Change? – Change Series Part 1 Link
I Make No Apologies This Is Me! Link

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Top 5 CEO Sacrifices

The Top 5 CEO Sacrifices

Top 5 CEO Sacrifices

The Top 5 CEO Sacrifices

There is no easy way to the top of Everest and it is the same in business. CEO’s have all made sacrifices to get to sit in the big seat. The big question is, “are many of the sacrifices made actually necessary”?

So often we see people putting in long hours, pleasing the boss, fueling their ego and trying to get a step ahead of their colleagues, like it is a game. So, how much productivity is lost through people being overworked, over-stressed and caught in a negative frame of mind?

Many people only see the successes of a CEO, rather than what lies below the surface. Hard work, dedication, discipline, persistence, failure, disappointment, sacrifice and failure are what it takes to get to the top in any industry.

Recently we surveyed a number of CEO’s, Senior Managers and Business Owners (CEO) on “What are the top 5 CEO sacrifices you have made, that you would take back in a heartbeat?”

The top 5 sacrifices are:

#1 limited time with children and family,

#2 not prioritising my own fitness,

#3 a lack of time to look after my health and wellness,

#4 forgetting about my friends, and

#5 working during family holidays.

When you take a look at this list, you notice a number of aspects that so many people value, especially family, but when it comes to the crunch people often choose work first. It is common for people to make the choice to work as they think there will always be time for family and friends.

“Spending too much time with accountants and lawyers (it took time away from people that really mattered).”

There is more and more research showing that sleep, as well as psychological and physiological recovery, are major ingredients in mental and physical performance. Why do we then sacrifice the most important aspects of growth to overwork our brains?

 “Pure vacations, as business owner there is no pure down time”

Not having enough time for hobbies and personal development were also common. Many people wait until they are retired before they focus adequate time on themselves and what they really want to do in life. In many cases they lack the energy to really do what they want when they retire as they have neglected their health, wellness and fitness for some many years as they ground it out every day at work.

“Exercising more and less procrastination when thinking about exercising”

It was interesting to hear that a number of CEO’s say they sacrificed a lot of time with negative colleagues and Board members. They noted at times it made their life miserable, as it took the enjoyment and time away from their innovative and creative mind.

“Not being aggressive about Board of Directors composition. I need a Board that adds value, not just meet and waste my time. It was a sacrifice because it made my life miserable.”

The one aspect the resonated a lot with us, is that a number of the CEO’s felt they didn’t say ‘thank you’ enough, to those that really matter. Gratitude is an important part of being a successful leader. We sometimes forget that a lot of other people in our lives are making sacrifices to support our drive for success.

“Not saying thank you enough – to my family, my friends (many were neglected) and employees (who really made the company work).”

You have a choice, you can commit to the hard slog and burn the candle or you can put measures in place to ensure your productivity is high and you have the time for the important aspects that matter in life.

Stay tuned as we begin to open you to a different way of approaching work so you can deliver a high level of performance in all aspects of life.

What are your CEO Sacrifices?

READ MORE ARTICLES

Have We Got The Hiring Process Totally Wrong? Link
Are You Leading A High Performing Culture? Link
Are Leaders Born? Link
It’s Your Story Link
Be A Rookie Link
Why Change? – Change Series Part 1 Link
I Make No Apologies This Is Me! Link

LEARN MORE

active CEO COACHING
active CEO CORPORATE
active CEO PODCAST
Craig Johns SPEAKER
Craig Johns BLOG
Contact CRAIG JOHNS
Return to HOME