HARMONY IS THE HANDBRAKE TO HIGH PERFORMING TEAMS

HARMONY IS THE HANDBRAKE TO HIGH PERFORMING TEAMS

Why are high performing teams as elusive and rare as finding a needle in a haystack? 

Many people experience poor to medium team performance, with some having the opportunity of being part of a good team. We can spot low performance in a heartbeat. On the contrary most people don’t really know what a high performing team looks like, as they haven’t experienced it. 

A lot of what we read on how to create a high performing team is characteristic of what is needed for a good performing team. Respect, trust, goals, communication, inclusion and psychological safety are likely some of the words that you will read. They are all important and the foundations of performance, but not likely to produce a high performing team. 

The characteristics that enable one team to be high performing may be totally different from another. There is no simple formula to developing a high performing team. If there was, everyone would be creating one.

What is it that creates high performing teams?

Is it harmony, accountability or even ownership? Before we dive into what does, let’s unpack a few things first. 

I was very fortunate to be a part of New Zealand’s most winningest sports team, where the Stratford Premiere Men’s Field Hockey Team went unbeaten for 272 games. Yes you read that correctly, 16 years without a loss. It may even be a world record unbeaten sports streak. What is even more impressive is that the team only lost once in 21 years. 

Coming from a town of 5,000 people we were up against teams with a population of more than 20x the size, teams that were younger and even teams that had more talent. There were some characteristics that remained consistent and other things that varied from game to game and season to season. 

Teams may experience short term exposure to what it’s like to be high performing, not many get to do it consistently, year after year. What we achieved was simply extraordinary. This experience led me to ask the question, what does it take to create high performing teams that last. 

THe foundation of high performing teams is talent

A diverse group of talented people who are aligned to the desired outcome and attitude. These people will not necessarily connect individually, but as a whole complement each other. They want to have the space to do what they do best and be supported in areas they are not so strong or energised by. 

They enjoy being united in achieving something together but not necessarily fueled by working in a harmonious environment. There will be some very small pockets of harmony, however it will not be the focus. 

WHY CAN HARMONY BE A HANDBRAKE TO HIGH PERFORMING TEAMS?

A desire to achieve team harmony requires compromise, keeping the peace and can stunt creativity and passion. In the short term harmony can work, but it is very difficult to maintain when striving for high performance. Over time harmony can create an environment of mediocrity, lead to outbursts of frustration and foster quiet quitting.

In the hope of happiness, building harmony and avoiding conflict, we run the risk of minimising each individual’s self worth and the power of diversity, creating unhealthy tension. 

We know diversity and inclusion are important for performance and can support achieving better outcomes. Approaching both from a perspective of achieving harmony is most likely to lead to a suppression of the diversity and an increasing exclusion over time. The more we try to create harmony, the greater the division. 

Why, because many people feel like a handbrake has been applied to their natural talents, what they do best and the speed to achieving an outcome. Their perceived level of importance drops, which can hinder their individual contribution to the team.

IF HARMONY ISN’T THE ANSWER THEN WHAT IS?

If harmony is the handbrake to high performing teams, over the long term, then what is it that is required? Unity. It’s a commonality in all high performing teams. Unity in both the desired outcome and the principles of behaviour to achieve it. If we want diversity of thought and true inclusion we require unity. A unified vision and way of working together.

Harmony is the handbrake to high performance. Focus on building a unified team.

Craig Johns High Performance Leadership Expert

Craig is a 10x National Champion, International coach and CEO turned high performance leadership expert, international speaker and and Inspiring Great Leaders Podcast host.

He is the CEO & Managing Partner of Speakers Institute Corporate, a high performance leadership expert, and a leadership, high performance and workplace culture keynote speaker.

Learn more about how Craig is working with a diverse team of exceptional human beings to inspire great leaders at www.speakersinstitutecorporate.com.

Book Craig as a Keynote Speaker and learn how to become a high performing leader by going to www.craigjohns.com.au for more on the Gravity of Leadership, LIONSHEART Mindset, Break The CEO Code and Atomic Pressure.

Having Courageous Conversations Link
What Is High Performance Link
Relentless Without Being Ruthless Or Reckless Link
How Gravity of Leadership Effects Your Impact Link
Beyond The Comfort Zone Link
People Are Our Greatest Assets Link
Are Leaders Born? Link

LEARN MORE

High Performance Leadership COACHING
Speakers Institute CORPORATE
Inspiring Great Leaders PODCAST
Craig Johns SPEAKER
Craig Johns BLOG
Contact CRAIG JOHNS
Return to HOME

Burnout is a choice Craig Johns

Burnout Is A Choice

BURNOUT IS A CHOICE – Whose Responsibility Is IT?

Burnout is a choice. It is often misdiagnosed, usually by self. It’s become somewhat of a trend word that captures any feeling of tiredness, exhaustion or fatigue. In some cases it’s even used as a label to help people feel like they have a sense of belonging or take a day off work.

Evidence from the World Health organisation, Gallup, American Medical Association and many more reputable organisations have completed research that is showing there is a real issue with Burnout in our society. The numbers vary across research, however they are compelling enough that we do need to place a large microscope and our full attention on Burnout.

People need to realise that Burnout is totally avoidable if we take a proactive approach to life. It’s now time for employers to stop placing the responsibility on the employee and employees need to stop blaming the employer. Burnout is a choice and is totally preventable.

What is burnout? Photo Credit - Devin Avery (Unsplash)
Photo Credit – Devin Avery (Unsplash)

What is Burnout?

Burnout is a syndrome conceptualised as resulting from chronic workplace stress that has not been successfully managed. It’s both an individual and a company issue, not one or the other.

“Have you ever over done it, in your life … for all the right reasons?”

Burnout is a choice. We decide whether to work longer hours, at a faster pace, not take a break, remain in a toxic environment or with a manager who micromanages us. People choose whether to stay in relationships, start a family, take on too many activities, train too hard when tired, watch too much Netflix or scroll on social media. It’s our choice to decide what we eat, how often we exercise, and whether to let our brain relax and allow our body to rest and recover. 

“If you haven’t come to the realisation yet, no human can do it all.”

Workplace burnout is often misdiagnosed when people might just be exhausted, tired or stressed. According to the World Health Organisation’s definition of Workplace Burnout, there are 3 dimensions required to for diagnosis:

  1. Feelings of energy depletion or exhaustion
  2. Increased mental distance from one’s job, or feelings of negativism or cynicism related to one’s job
  3. Reduced professional efficacy

There are many possible reasons why people can find themselves diagnosed with Workplace Burnout or a company creates an environment which leads to a higher percentage of people achieving Burnout. In every situation it comes down to choices.

Craig Johns Burnout Is A Choice - New Parent Working From Home

New Parent Working From Home

Two weeks ago I found myself living on 10% of what I am capable of.

Ten months of being a first time parent, disrupted sleep patterns and co-owning and leading a global start-up that has seen accelerated growth. Take into consideration working from home and working away from home, owning a home with the pressures of inflation on finances and more.

Struggling to focus and find the energy to do anything I had noticed myself becoming cynical, having negative thoughts, being highly critical and focusing on the obstacle rather than the opportunities. Now, I am not the only one in this type of situation.

I had been observing these changes happen throughout the year. Hoping that I would get through the tiredness, the brain fog and negativity. Sometimes even though we are aware of something, it doesn’t mean we always take action.

It took two of my closest friends and colleagues to ask the question, “how are you doing?”. The conversation that took place with both of them and recommendations they shared, gave me the realisation that I needed to take control and make a decision. Why, because Burnout is a choice.

Craig Johns Burnout Is A Choice Keynote Speaker

Making A Different Choice

This week I have made a choice. A choice to spend 5 days at a friend’s house in Melbourne to have long and uninterrupted sleep, relax, live a lot healthier, read a book and free my mind. It is definitely not enough to bring me back to 100%. What it will do is bring me back to operating at 60% or more which will get me through till Christmas where I will have extended time off to get back to 100% for 2024.

Having a high achievement mindset, very large drive and the determination to take something to the next level, you sometimes push the boundaries too far. The problem with fatigue is that it’s really very hard to detect over a period of time.

As an athlete you have a strong trigger to let you know when you have got rest and recovery wrong. You aren’t as fast, strength reduces, you react slower and make mistakes. It’s mainly physical and you notice it.

In the corporate world, unless you have a physical job or you face a catastrophic event, it’s a mental fatigue. Your mental fatigue reduces so slowly that your body daps to it and you don’t know what’s happening until too late. Your body thrives on small doses of stress and until you remove it, your body thinks everything is ok. Have you ever fallen sick when you go on holiday?

“I have learnt the hard way … energy is like money … if you keep spending it rather than investing … you will end up with an out of control debt! … How are you investing your energy!”

Energy Management Craig Johns Burnout Is A Choice

Proactive Energy Management Prevents Burnout

We must proactively plan and manage our energy and stress over time, to enhance the performance and productivity of ourselves, our company, and our relationships. It starts with learning how to schedule, focus and invest in your energy.

  1. Schedule Your Energy – Schedule your recovery and energy before meetings to ensure you have sustainable energy and performance. Plan your day, week, month, year and career with a 3:1 work to recovery ratio. Schedule only 20% of your work time in meetings. 
  2. Focus Your Energy – Determine what are your priorities every day, ensure you are grounded and present, and decide where you focus your and other people’s attention
  3. Invest In Your Energy – Create boundaries, remove contamination, develop routines and remove 3 things every time you add something new into your day or life. 

It’s Everyone’s Responsibility

Burnout is a choice. Both for the individual but also the company. It is the responsibility of both to be proactive in preventing burnout from occurring. As a company how can you schedule, focus and invest in the energy of your employees? As an individual what choices will you make to avoid burnout in your life? Burnout is a choice. Schedule, focus and invest in your energy.

Craig Johns High Performance Leadership Expert

Craig is a 10x National Champion, International coach and CEO turned high performance leadership expert, international speaker and and Inspiring Great Leaders Podcast host.

He is the CEO & Managing Partner of Speakers Institute Corporate, a high performance leadership expert, and a leadership, high performance and workplace culture keynote speaker.

Learn more about how Craig is working with a diverse team of exceptional human beings to inspire great leaders at www.speakersinstitutecorporate.com.

Book Craig as a Keynote Speaker and learn how to become a high performing leader by going to www.craigjohns.com.au for more on the Gravity of Leadership, LIONSHEART Mindset, Break The CEO Code and Atomic Pressure.

Having Courageous Conversations Link
What Is High Performance Link
Relentless Without Being Ruthless Or Reckless Link
How Gravity of Leadership Effects Your Impact Link
Beyond The Comfort Zone Link
People Are Our Greatest Assets Link
Are Leaders Born? Link

LEARN MORE

High Performance Leadership COACHING
Speakers Institute CORPORATE
Inspiring Great Leaders PODCAST
Craig Johns SPEAKER
Craig Johns BLOG
Contact CRAIG JOHNS
Return to HOME

Troy Mortier from Unsplash - Customer Service Starts With The Qantas CEO by Craig Johns

Customer Service Starts With The Qantas CEO

Soheb Zaidi from Unsplash - Customer Service Starts With The Qantas CEO by Craig Johns

Customer service starts with the QANTAS CEO

By Craig Johns

How does the incumbent Qantas CEO approach a plane that has lost both engines?

When public confidence has reached rock bottom and the culture of the organisation is beyond rust repair, how does a leader restart the engines and have them firing on all cylinders? People are our greatest priority. It seems like Alan Joyce has led Qantas via the old saying “people are our greatest assets” and approached both customers and employees as a line on the balance sheet rather than humans.

As the old English proverb says, the fish always rots from the head and  it is clear to see that Alan Joyce may have overstayed his time in the cockpit. When a company goes through severe turbulence how do we ensure that it takes off and lands safely each day?

Marcus Reubenstein from Unsplash - Customer Service Starts With The Qantas CEO by Craig Johns

The Challenges of Employing Internally Work?

The challenge will be that someone from QANTAS has been anointed CEO by the current board and possibly the current CEO Joyce himself. Is Vanessa Hudson going to be able to bring a fresh approach after being in Qantas for 29 years and being part of the most recent executive team? 

How easy will it be for her to build rapport, gain buy in and establish the trust and respect necessary to bring everyone in Qantas together as one united company? With her experience across a range of areas of finance, inflight services, products and customer service, there might be a chance.

What power dynamics will the board and shareholders play? Will the Qantas CEO be empowered or will her engines be depowered?

Andy Wang from Unsplash - People Are Our Greatest Assets at Qantas by Craig Johns

People Are Our Greatest Priority

Approaching a shift in focus from bottom line to people first is going to be more challenging that trying to turn a cruise ship around in the Suez Canal. Where there is will there is a way. 

QANTAS’s ability to rise again will be determined by Vanessa Hudson’s gravity of leadership. She will need to shift from the Qantas CEO creating a gravitational push to developing a gravitational pull where everyone is aligned and heading in the same direction.

It will require creating an eco-system not an ego-system, where people are positioned at the heart of every decision and action made. Qantas will need to start with a culture detox before they can commence a culture change.  

The iconic Australian airline, once known as the Spirit of Australians seems to be fast becoming the ghost of Australians. Vanessa Hudson faces the challenge of balancing business, employee and customer centricity. 

Troy Mortier from Unsplash - Vanessa Hudson will need to keep\ an eye on customer, people and Qantas by Craig Johns

Focus On Customers, People & Business

As noted in the Channel 9 interview “As a company, our job is to get the balance right between looking after our customers, you – our people, and the business itself. Right now, achieving this balance must start with our customers, and that’s what we will be focused on with our new management team.”

However unless you first get the right strategy, right people and right culture in place Qantas won’t be able to attend to the customer service needs. Customer service starts with the CEO. 

Vanessa Hudson will need to work with the employees of Qantas to identify what the right customer service approach is and then embody it. Once the right strategy, right people and right culture have been attended to, the right systems and processes, products and services and customer service will come to life.

Sam Carter from Unsplash - Customer Service Starts With The Qantas CEO by Craig Johns

The First 100 Days

The bottom line will take care of itself rather than being the number one focus in recent years. The first 100 days of Vanessa Hudson’s reign will be pivotal. Trust and respect will need to be earned, which requires hearing the voice of Qantas people, loyal customers and stakeholders.

There are two pivotal questions that will determine what the Qantas of the future will look, feel and sound like.

  1. What does a world class version look like?
  2. What will stop us from achieving that?

These two simple questions will not only reveal what it will take to gain enough momentum to achieve liftoff, but also what is required to consistently perform in the eyes of the traveller.

Josh Withers from Unsplash - Vanessa Hudson Carry the torch at Qantas by Craig Johns

CARRY THE TORCH

Qantas’ leadership needs to ask itself three all important questions;

  1. What do travellers need?
  2. What do our staff want?
  3. How can we re-inspire loyalty in our brand?

All while remembering the mantra… ‘People are our greatest priority’.

Vanessa Hudson has been handed the Qantas torch from Joyce. Qantas’s condition may not be what it used to be, however Vanessa Hudson’s role is to Carry the Torch. Not just to carry the torch, but to protect the flame so the flying kangaroo is illuminated in our hearts and minds once again and leave the Qantas torch in a better place than she received it.

Craig Johns talks about the new Qantas CEO Vanessa Hudson

Craig is a 10x National Champion, International coach and CEO turned high performance leadership expert, international speaker and and Inspiring Great Leaders Podcast host.

He is the CEO & Managing Partner of Speakers Institute Corporate, a high performance leadership expert, and a leadership, high performance and workplace culture keynote speaker.

Learn more about how Craig is working with a diverse team of exceptional human beings to inspire great leaders at www.speakersinstitutecorporate.com.

Book Craig as a Speaker and learn how to become a high performing leader by going to www.craigjohns.com.au for more on the Gravity of Leadership, Break The CEO Code and Atomic Pressure.

Having Courageous Conversations Link
What Is High Performance Link
Relentless Without Being Ruthless Or Reckless Link
How Gravity of Leadership Effects Your Impact Link
Beyond The Comfort Zone Link
People Are Our Greatest Assets Link
Are Leaders Born? Link

LEARN MORE

High Performance Leadership COACHING
Speakers Institute CORPORATE
Inspiring Great Leaders PODCAST
Craig Johns SPEAKER
Craig Johns BLOG
Contact CRAIG JOHNS
Return to HOME