Trust Craig Johns It Is All About Trust

It Is All About Trust

An article in the New Zealand Herald (Donaldson, 2018) brought up a great discussion between ‘Command and Control’ versus ‘Self-Determination Theory’ in sport. It raised some great questions that relate to both the business world as well as the coach-athlete relationship. Has the traditional ‘hierarchical’ systems, which lead to command and control, become outdated or is there still a place for this type of leadership behaviour?

Let’s take a look at what the central currency to any community or relationship is. Trust is essential to any relationship and is, according to Mayer et al., made up of three key elements: ability; benevolence; integrity.

Ability is built on the skills, competencies and characteristics that enable a person to perform tasks in a specific domain. As a relationship is building those involved will be ascertaining whether the other party can do what they say, have a track record of performance in that particular area and is their any evidence supporting their claim to competency. It is usually situation specific as we cannot be highly skilled in everything we do.

Benevolence is based on the foundation of how much do they actually care about the relationship versus aspects such as money, power or self-fulfilment. Early in the relationship you are trying to understand each others situation, how much do you want to help each other and are the actions being taken beneficial for each other.

Integrity refers to our acceptance of a set of principles and whether they are being adhered to. Are the actions taken from and adhered to against a set of principles? We want to know whether they will guide or motivate our performance, are we accepting of each others performance principles, and do both sets of principles align or can they coexist.

I would also add a fourth dimension to trust, and that is enjoyment. Enjoyment is the number one retention factor for any type of community or relationship. It helps to love what you are doing and have fun why you are doing it. If the environment is enjoyable, then you are more likely to stay connected.

Command and control is based on an aggressive, micro-managing and dictatorial approach, which sometimes maybe referred to as ‘it is my way or the highway’ approach. It is a common approach that leaders fall into when the pressure for success in business or sport is enormous and a win-at-all-costs mentality is allowed to fester. In certain circumstances this mentality may result in bullying behaviours and a ‘culture of fear’, which are not appropriate our society.

We are seeing the command and control hierarchial approach being replaced in the work place and on the sports fields over time, but there are still many instances of this type of behaviour occurring in society. As people’s awareness, rights, confidence in ability to speak up and community acceptance that you should bring issues to the forefront, acts of bullying are being raised and stamped out. However it is still prevalent in politics, sport and the workplace.

Over the past two decades or so, we have started to see leaders evolve their approach as they understand that their are more effective ways to reach higher levels of performance and productivity. The Self-Determination Theory provides a great platform to understand how we can perform at our best and bring out the best in the people we work with.

Self-Determination Theory is built on 3 core elements; autonomy; relatedness; and competence.

Autonomy is feeling you have a choice, that what you’re doing is of your own volition. Relatedness is to care for and be cared about by others, to feel you are contributing to something greater than yourself, to have your values align with the goals of the team or programme. Competence is about skill levels but athletes also need to feel they are learning and growing, not just reaching a set level.” (Donaldson, 2018)

If we are building a high performance environment, we need to allow our people to feel valued, be able to speak, have a sense of purpose and be true to themselves. We need to provide an environment where people feel highly motivated, feel like they belong and are happy, which the components of the Self-Determination Theory provides.

To build a feeling of autonomy in our people and ensure they are highly motivated and engaged, it is important that we reduce and refrain from approaches that involve dictating, incentivizing and applying heigh levels of pressure. We need to trust the abilities of our people and work on alleviating the fear inside our heads that we won’t achieve the desired results.

One of the most powerful skills a leader can possess is listening. To bring out the best in people, they need to have a voice and be involved in a collaborative way. That doesn’t mean as leaders that we can’t make the tough decisions, it eludes to ensuring that the feelings, values and thoughts of our people are taken into consideration to ensure they are closely aligned to the goals.

HOW MUCH TRUST DO YOU HAVE WITH YOUR PEOPLE?

RESOURCES

Donaldson. M. (2018). New Zealand Sport Model ‘Outdated’. New Zealand Herald, 24 June 2018. link

Roger C. Mayer, James H Davis, and F. David Schoorman (1995). An Integrative Model of Organizational Trust. The Academy of Management Review, 20 (3), July 1995, 709-734.

Friday Fast Five On Boundaries In Our Lives

Friday Fast Five with Craig Johns

By Craig Johns – 26 June 2020

Let’s turn it up for the weekend. It is time for some inspiration with Friday Fast Five

5 weekly thoughts to spark your curiosity in under 90 seconds

#5 Success “Any leader can instigate a change, but managing effective and successful change requires something special. A meticulous attention to detail, outstanding people skills and the stamina to succeed are just some of the important factors that great leaders possess in delivering effective changes over a long period of time.” Achieving successful change.” Continue reading

#4 Habits “As humans we are creatures of habit and require boundaries in our lives.”  Need help in decluttering your life? with Craig Johns

#3 Appreciation“Appreciation is not about just making people feel good. That’s not the goal…It’s really about helping the people within the organisation function together well and have a healthy workplace environment.” 5 languages of workplace appreciation with Dr Paul White on the active CEO Podcast episode 110. Listen in

#2 Communication “If you listen carefully my ideas and thoughts will come out when I ask the questions. So other people will be answering it. And if I need to give a bit of context, I will do that.”Communication Skills on Ed Bowers Podcast

#1 Challenge  “Change has a considerable psychological impact on the human mind. To the fearful it is threatening, because it means things may get worse. To the hopeful it is encouraging because things may get better. To the confident it is inspiring because the challenge exists to make things better.” – King Whitney Jr.

Where the ordinary don’t belong!


Craig Johns 

High Performance Leadership

craig@nrg2perform.com
www.craigjohns.com.au 

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Friday Fast Five On Leading Through Pressure

Friday Fast Five with Craig Johns

By Craig Johns – 19 June 2020

Finish the week with some magic. It is time for some inspiration with Friday Fast Five

5 weekly thoughts to spark your curiosity in under 90 seconds

#5 Vulnerability “Daring greatly means the courage to be vulnerable. It means to show up and be seen. To ask for what you need. To talk about how you’re feeling. To have the hard conversations.” – Brené Brown

#4 People “One of the biggest reasons organisational change fails is a lack of thought and planning in regards to the impact on people. People are the heart and soul of an organisation; therefore it is the responsibility of the leader to ensure they are at the centre of every decision made in relation to the change. You need to understand who is losing what, accept the reality and importance of subjective losses, and don’t be surprised to an overreaction when there is disruption to peoples ‘ways of doing things’.” Continue reading Change Tantrums

#3 Leadership What separates the good leaders from the great? From the great leaders to the world class leaders?” 6 Principles To Be A World Class Leader on the active CEO Podcast.

#2 Life “If you own your own story, you get to write the ending. If you leave it to others, you can only be the subject. If you believe in it, you get to narrate it. How do you want to be remembered?” Learn how to find absolute clarity on your vision with Craig Johns

#1 Lens “Everyone looks through their own lens at the world. Meet people where they are. Attempt to see the world through their eyes. Listen intently to what is said and not said. Try to imagine yourself dealing with the pressures with who ever you are speaking with is dealing with on a day to day basis, because everybody has them.” Fiona Robertson on the rules of belonging. active CEO Podcast episode 108. Tune in for an incredible conversation.

Where the ordinary don’t belong!


Craig Johns 

High Performance Leadership

craig@nrg2perform.com
www.craigjohns.com.au 

Subscribe To Friday Fast Five

* indicates required
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Learn More

Friday Fast Five NEWSLETTER
active CEO COACHING
active CEO CORPORATE
active CEO PODCAST
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Craig Johns BLOG
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